HFD Customer Service and Contact
How to reach Healthcare Finance Direct about your payment plan.
Updated September 20Checked against HFD's published terms
HFD patient customer service is available at (877) 874-3877, Monday to Friday from 8:00am to 11:00pm ET and Saturday from 9:00am to 5:30pm ET. You can also use live chat on HFD's official website, and relay services are available by dialing 711.
Key facts
- HFD patient support: (877) 874-3877.
- Hours: Monday to Friday 8:00am to 11:00pm ET, Saturday 9:00am to 5:30pm ET.
- Live chat is available on HFD's official website.
- Relay services are available by dialing 711.
- Refunds and cancellations start with your provider.
HFD customer service contact details
HFD patient support is reachable by phone six days a week, plus live chat.
| Patient phone | (877) 874-3877 |
|---|---|
| Provider phone | (877) 272-5549 |
| Weekday hours | Monday to Friday, 8:00am to 11:00pm ET |
| Saturday hours | 9:00am to 5:30pm ET |
| Live chat | On HFD's official website, gohfd.com |
| Relay services | Dial 711 |
| Main office | 3120 Sabre Dr., Suite 320, Southlake, TX 76092 |
| Mailing address | P.O. Box 10479, Bakersfield, CA 93389 |
Details as listed by HFD and may change. HFDfinancing.com is independent and can't access or change HFD accounts.
What HFD customer service can help with
HFD customer service handles questions about your payment plan and account.
- Changing your payment date
- Getting a payoff amount or paying off early
- Questions about fees or double charges
- Updating your payment method
- Billing disputes about your account
- Contacting your provider if you can't reach them
When to contact your provider instead
Refunds, cancellations and problems with your care or product start with your provider. Your provider tells HFD to refund payments or update your plan. If you can't reach the office, HFD says it will contact them on your behalf.
What to have ready when you call
Having these details ready makes an HFD support call faster.
- Your full name and the phone number or email on your account
- Your provider's name
- Details of the charge or payment you're asking about
- Your new card or bank details if you're updating payments
Managing your HFD payment plan online
HFD offers a patient portal where you can check your balance, see payment history and make payments. It also sends payment reminders before your due date. Go directly to HFD's official website to log in, and never share your login details with third-party sites.
Avoiding HFD payment scams
Only pay HFD through its official website or its published phone number.
- Pay only through HFD's official website or phone line.
- Be careful with calls or texts asking for payment by gift card or wire.
- If a message looks suspicious, call HFD at the number above to confirm.
Best time to call
Weekday evenings and Saturdays are covered, which helps if you work during the day. Live chat is a good option for quick questions about due dates and charges.
Have a question about costs? Read HFD interest rates and fees or see HFD ratings and complaints.
Common questions
What is the HFD customer service phone number?
HFD lists (877) 874-3877 for patient support.
What are HFD customer service hours?
Monday to Friday, 8:00am to 11:00pm ET, and Saturday, 9:00am to 5:30pm ET.
Does HFD have live chat?
Yes. Live chat is available on HFD's official website.
Where is HFD located?
HFD lists its main office at 3120 Sabre Dr., Suite 320, Southlake, Texas.
Can HFD issue my refund?
Refunds start with your provider, who tells HFD to refund payments or adjust your plan.
Sources
See the payment plans you can get today
One short form. Checking your options won't affect your credit score.